What is an Optical Dispenser?
An Optical Dispenser interprets optical prescriptions, and fits and services optical appliances such as spectacle frames and lenses.
This occupation has a level of skill commensurate with the qualifications and experience in Australia of AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3).
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
The Optical Dispenser role involves dispensing, customer service, inventory control, general administrative tasks as well as other varied tasks.
Optical dispensers practice in a range of environments including optical dispensaries, optometric practices and laboratories. They may be self-employed or employed by another optical dispenser, an optometrist, a major optical dispensing company or other retailers.
To be successful in this occupation, you need to have the following attributes:
- A recognized Optical Dispensing qualification (preferably completed) or dispensing experience
- Be willing and available to greet patients and visitors in a bright, friendly manner and promptly attend to their needs.
- Efficiently make and follow-up appointment bookings
- Enjoy delivering exceptional patient service over the phone and face-to-face that will delight them
- Will be willing to keep up-to-date with product fashions (frames, sunglasses, contact lens and accessories) to assist to meet patient desires
- Be willing to maintain up-to-date understanding of Medicare Benefit Schedule and Guidelines that applies to bookings and services provided and for invoice preparation.
- Have experience with, or be willing to be trained, in teaching and demonstrating contact lens use and hygiene to new and existing patients
- Have the ability to maintain office supplies, tidy practice environment and assist with enhancing the overall patient experience.
Typical work activities may include:
- interpreting optical prescriptions written by optometrists or ophthalmologists;
- giving advice to patients on lens type, frames and styling;
- fitting contact lenses and giving advice on their care and use;
- taking frame and facial measurements to ensure correct fit and positioning;
- advising patients on the use of low vision aids;
- advising patients when adjustments or repairs to spectacles are needed;
- selecting, managing and ordering a range of optical products;
- ordering lenses from prescription houses;
- checking lenses on delivery to ensure that they meet the required specifications;
- arranging and maintaining shop displays.
How do I become an Optical Dispenser?
The qualification that you will need to get an Optical Dispensing job in Australia is:
Certificate IV in Optical Dispensing - HLT43512
Course units include:
- HLTCOM301C – Provide specific information to clients
- HLTCOM405D – Administer a practice
- HLTHIR301B – Communicate and work effectively in health
- HLTOPD401C – Work effectively in the ophthalmic industry
- HLTOPD403C – Dispense optical appliances and services
- HLTOPD404C – Dispense atypical prescriptions
- HLTOPD407C – Perform workshop skills and place orders
- HLTWHS300A – Contribute to WHS processes
- SIRXSLS001A – Sell products and services
- BSBWOR301B – Organise personal work priorities and development
- BSBWOR401A – Establish effective workplace relationships
- CHCORG607D – Manage workplace issues
- HLTCOM503D – Manage a practice
- HLTOPD402C – Perform edging and fitting
- HLTOPD405C – Market and promote optical products and services
Practical Optical Workshop by David Wilson & Steve Stenersen, & Practical Optical Dispensing by David Wilson.
This course is offered through the following institutions:
- Training.gov.au Optical Dispensing Qualification
- TAFE Optical Dispensing Certificate
- RMIT Optical Dispensing Course
In some States/Territories:
- Participants must have a licence to practise prior to placement in the workplace
- Participants may need to undertake HLTOPD402C - Perform edging and fitting in order to meet local licensing requirements
Occupational titles for these workers may include:
- Optical dispenser
- Dispensing optician
Find Optical Dispensing Books
What is an Optical Dispenser salary?
The salary of an Optical Dispenser in Australia ranges from $47,892 per annum to $59,956 per annum. This salary can exceed the higher limit when combined with store management and staff management tasks.
How do I find an Optical Dispenser job?
Check out our Optical Dispenser Job page for all job listings.